Privacy Policy
Last updated: April 2025
Our Commitment to Privacy
Tidy Australia values your privacy and is committed to complying with the Privacy Act 1988
(Cth) and the Australian Privacy Principles (APPs). These laws govern how we collect, use,
disclose and secure your personal information. This Privacy Policy explains what personal
information we collect, how we use and protect it, and your rights under the APPs.
Information We Collect
We collect personal information that is necessary to provide our cleaning services and
manage our relationship with you. This includes:
• Contact Details: Your name, email address, phone number and billing address,
which you provide when booking a service or creating an account.
• Service Details: The address of the premises to be cleaned and details of the
services requested.
• Payment Information: Transaction or payment details needed to process your
booking (such as credit card or bank transfer records). We do not store full credit
card numbers on our servers; payments are handled via secure third-party payment
processors.
• Usage Data: Information about how you use our website (e.g. IP address, cookies,
pages visited). This helps us improve our site functionality.
• Other Information: Any additional information you choose to provide (such as
special instructions or feedback).
Like other service providers, we collect and use information about your transactions and
interactions with us to fulfill bookings and provide customer support. For example, Kings of
Cleaning Services notes that they collect website registration details, transaction data, and
any other information customers send.
How We Use Personal Information
We use your personal information to:
- • Provide and Manage Services: Schedule and deliver cleaning services to the
address you specify, and communicate with you about bookings, changes or
updates. - • Payment and Billing: Process payments and send invoices or payment
confirmations. - • Customer Support: Respond to your inquiries, requests or complaints and provide
service guarantees. - • Internal Administration: Maintain our customer records, perform business
analysis, and comply with our legal obligations. - • Marketing (with consent): With your consent, we may send you promotional offers,
newsletters or updates about our services. You may opt out of marketing
communications at any time (see “Your Rights” below).
Consistent with industry practice, the information we collect may be used to personalize
your experience and improve our services. For instance, Kings of Cleaning Services
similarly uses customer data to administer their website and send marketing
communications.
Sharing and Disclosure of Information
We do not sell, rent or trade your personal information to third parties for marketing
purposes. However, we may share your information in the following ways:
- • Subcontractors: Tidy Australia may engage subcontractors or agents (e.g.
individual cleaners or accounting providers) to perform services on our behalf.
Those subcontractors are authorized to use your personal information only to the
extent necessary to provide the service or perform the task, and they must comply
with this Privacy Policy. - • Service Providers: We may share data with trusted third-party vendors who assist
in providing our services (e.g. payment processors, IT and hosting providers, or
email delivery services). These providers are under obligation to protect your
information and may not use it for other purposes. - • Legal Requirements: We may disclose personal information if required by law,
subpoena or court order, or to protect our legal rights. For example, we may
cooperate with law enforcement or regulators, and we may disclose data in
connection with legal proceedings. - • Protection of Rights: In the event of any threat to life or property, or to prevent
fraud, we may disclose information to safety or enforcement agencies.
Where information is shared internationally (for example, if our cloud servers or software
providers are located overseas), we will take reasonable steps to ensure it is protected in
line with Australian standards. By using our services, you agree to such cross-border data
transfers when necessary.
Data Security
Tidy Australia takes the security of your personal information seriously. We use a variety of
technical and organizational measures to protect your data. For example, we store
information on secure servers protected by firewalls and password protection, and restrict
access to employees and contractors who need it to do their jobs. We encrypt sensitive
information during transmission and take reasonable precautions to prevent loss, misuse,
unauthorised access or disclosure of your data.
Please note that no method of internet transmission or electronic storage is 100% secure.
We encourage you to protect your account credentials and notify us immediately of any
suspected breach.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies (such as web beacons and analytics) to
enhance functionality and gather data about site usage. These cookies do not directly
identify you, but they help us track session information, site preferences, and measure
website traffic. You can disable cookies in your browser settings, but some features of the
website may not work properly without them. For more details, see our Cookie Policy (if
available).
Access, Correction and Complaints
You have rights under the Privacy Act and the APPs:
- • Access & Correction: You may request access to the personal information we hold
about you, and ask us to correct any inaccuracies. To make a request, please
contact us as described below. We will usually respond within a reasonable time
(typically within 30 days). If we refuse your request, we will provide a written
explanation. - • Withdrawal of Consent: Where we rely on your consent to process your personal
data (for example, marketing communications), you may withdraw consent at any
time by contacting us or following the unsubscribe instructions in our messages.
This will not affect the lawfulness of any processing carried out prior to withdrawal. - • Complaints: If you have a privacy concern or complaint, please contact Tidy
Australia. We will promptly investigate and address your complaint.. If you remain
unsatisfied, you may refer the matter to the Australian Information Commissioner
(OAIC).
Under APP 12–13, individuals have the right to access their personal information held by an
organization and request corrections to it
Third-Party Links
Our website may contain links to third-party websites (such as social media, partner sites
or payment platforms). If you access a third-party site through a link, please note that those
sites have their own privacy practices. We do not control or assume responsibility for the
content or practices of any third-party sites We encourage you to read the privacy
statements of each website you visit.
Updates to This Policy
Tidy Australia may update this Privacy Policy from time to time. Changes will be posted on
this page with an updated “Last Updated” date. You should check the page periodically to
stay informed of any revisions. We may post a new version on our website and expect users
to review updates
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights,
please contact us:
• Email: info@tidyaustralia.com
• Postal Address: 31A Armstrong rd,Wilson,WA
• Phone: 0469357712